At EEZER Products, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a straightforward return policy to facilitate the process. Please review the following requirements and guidelines for returns:
- Eligibility:
- Returns will only be accepted for items that are in their original, unopened, and undamaged packaging.
- The product must be in unused and resalable condition to be eligible for a return.
- Timeframe:
- Our return policy allows for returns within 30 days from the date of purchase.
- Please ensure that the return is initiated within this 30-day window.
- Customer Return Shipping:
- The customer is responsible for covering the shipping cost of the return.
- We recommend using a trackable and insured shipping method to ensure the safe return of the product.
- Return Procedure:
To initiate a return, follow these steps:- Contact our customer support team at sales@eezer.com / 800-237-0683 to inform them about your intent to return the product.
- Our support team will guide you through the return process and provide you with any necessary instructions or documents.
- Carefully package the item in its original packaging to prevent damage during transit.
- Include a copy of the purchase receipt or invoice inside the package.
- Ship the product back to the address provided by our customer support team.
- Inspection and Refund:
- Once we receive the returned item, our team will inspect it to ensure that it meets the return policy requirements.
If the product passes the inspection, we will initiate the refund process. - Refunds will be issued using the original payment method used for the purchase.
- Please allow 7 business days for the refund to reflect in your account, depending on your bank or credit card issuer’s policies.
- Once we receive the returned item, our team will inspect it to ensure that it meets the return policy requirements.
- Non-Returnable Items:
- Some products may be exempt from our return policy. These include but are not limited to Overstock Items & Dustless Sanding Accessories (#2060-3, #2060-4, #1013).
- Exchanges:
- Unfortunately, we do not offer direct exchanges for returned items. If you wish to exchange a product, please follow the return procedure, and then place a new order for the desired item.
- Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a suitable solution.
Please note that EEZER Products reserves the right to update or modify this return policy at any time without prior notice. Any changes to the policy will be posted on our website.
If you have any questions or need assistance regarding our return policy, feel free to contact our customer support team at sales@eezer.com / 800-237-0683. We appreciate your understanding and cooperation in following these guidelines for a smooth return process.
